Full Equipment Life Maintenance Program

• “Proactive” support, rather than reactively responding to issues
  • Provides the lowest probability basis for failures
  • Positions your company to quickly correct problems when they occur
  • Ensures equipment repairs are as inexpensive as possible
  • Guarantees recommended maintenance procedures are followed for drives and controls (i.e., periodic fan replacement on drives)
• Engineers are on-site to optimize the operation of equipment, as well as minimize the likelihood and impact of equipment failures
  • Execution of remote support capability
  • Implementation of equipment data trending and collection
  • Recognition of otherwise-missed equipment problems
  • Application of equipment improvements through direct interaction with operators and maintenance technicians
  • Expert support for web handling and controls equipment… not just M.R. Snyder Company supplied equipment
• Reduced hourly rate for maintenance activities based on negotiated contract

1. Customer Training: Improving the customers’ ability to support their own equipment (the first and best line of defense!).

• • Maintenance training on all supported equipment (basics of diagnostics and replacement); Both with demo units and on customer’s equipment
  • Development of site-specific procedures for critical device replacement
  • Spare equipment survey and update (don’t let long lead times cause equipment downtime)
  • Ensure all drives/PLC’s/HMI’s/other intelligent devices have accessible backup files
  • Confirm procedures exist for all complex device replacement
  • Implementation of all recommended preventive maintenance procedures

2. Remote Support: When feasible, remote support will provide the most immediate support option, when option 1 is not sufficient.

• • Implement on-line support capability – Install device/cables/software as required to allow
  • Provide wireless laptop support for devices not accessible through main remote support
  • Reduce cost to customer by eliminating travel time and mileage charges

3. On-site Support: When options 1 and 2 do not correct the issue, we will arrange for on-site support.

• • This support will be at a reduced rate vs. our standard support rate
  • In the unlikely case that M.R. Snyder is unable to provide a technician on-site, we will arrange through our partners the quickest support possible (manufacturer, distribution network, other)